shipping policy

Last Updated: 07 October 2026

At FITCORE NUTRITION, we aim to provide a smooth and reliable shipping experience for every order placed through our website.

Please read the following shipping policy carefully before placing your order.

1. Shipping Availability

We currently ship orders across India, subject to serviceability of the delivery location.

Orders are processed and shipped to the address provided by the customer during checkout.

Customers are responsible for providing accurate and complete delivery information, including:

  • Full Name
  • Complete Delivery Address
  • City
  • State
  • PIN Code
  • Valid Mobile Number

FITCORE NUTRITION will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

2. Free Shipping

Free shipping is available on orders above ₹199.

For orders below ₹199, applicable shipping charges may be displayed at checkout based on the delivery location and order details.

3. Order Processing

Once an order is successfully placed and payment is confirmed, we begin processing the order for dispatch.

Order processing may include:

  • Order verification
  • Product availability confirmation
  • Quality and packaging checks
  • Packing and dispatch

Orders may be subject to verification, particularly in the case of Cash on Delivery orders.

4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and orders.

COD availability is subject to courier serviceability and other applicable conditions at the time of checkout.

For COD orders, customers may receive a confirmation call or message before the order is dispatched.

5. Delivery

Once your order has been dispatched, it will be handed over to the applicable courier/logistics partner for delivery.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Transportation conditions
  • Remote or difficult-to-service locations
  • Unforeseen logistical circumstances

Actual delivery time may therefore vary from one order to another.

6. Tracking Your Order

Where tracking information is available, customers may receive shipment tracking details through the contact information provided during checkout.

Customers are requested to use the tracking information to monitor the status of their shipment.

7. Delayed or Undelivered Orders

Although we work with logistics partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

If your order is delayed or appears to be undelivered, please contact us with your order number and registered contact details so that we can assist you.

8. Incorrect Address or Contact Information

Customers are responsible for ensuring that the shipping address and contact details entered during checkout are correct.

If an order is returned to us because of:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect phone number
  • Customer unavailable at the delivery location
  • Customer refusing delivery
  • Repeated failed delivery attempts

additional shipping or re-dispatch charges may apply where applicable.

9. Damaged Package

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly damaged, tampered with, or opened, please document the condition of the package and contact us as soon as possible.

For damaged-product claims, photographs/videos of the package and product may be required for verification.

10. Wrong, Duplicate or Defective Product

If you receive:

  • A wrong product
  • A duplicate product
  • A damaged product
  • A defective product

please contact us with your order details and supporting photographs/videos.

After verification, FITCORE NUTRITION may provide an appropriate resolution, which may include replacement or refund depending on the circumstances and product availability.

For complete details, please refer to our Refund & Return Policy.

11. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.

Orders above ₹199 are eligible for free shipping.

Shipping charges may vary depending on the order and delivery location.

12. Order Cancellation

Orders may be cancelled before dispatch, subject to the status of the order.

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible with your order number.

13. Unforeseen Circumstances

FITCORE NUTRITION shall not be responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Transportation disruptions
  • Government restrictions
  • Strikes
  • Public emergencies
  • Courier/logistics disruptions
  • Other unforeseen circumstances

14. Contact Us

For any shipping-related questions or assistance, please contact us:

FITCORE NUTRITION
Dev Shakhi Sadan, Okni-2, South Shivpuri,
Hazaribagh, Jharkhand – 825301, India

Email: support@kineticnutrition.store
Phone: 9263107264

Please keep your order number ready when contacting us regarding an order.

15. Changes to This Shipping Policy

FITCORE NUTRITION reserves the right to update or modify this Shipping Policy whenever necessary.

Any changes will be published on this page with the updated Last Updated date.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.