Terms and Condition

Last Updated: 07 October 2026

Welcome to FITCORE NUTRITION. By accessing, browsing, or purchasing products through our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

1. About FITCORE NUTRITION

This website is operated by FITCORE NUTRITION.

For the purpose of these Terms & Conditions, “FITCORE NUTRITION”, “we”, “us” and “our” refer to FITCORE NUTRITION.

Business Details

Brand Name: FITCORE NUTRITION
Address: Dev Shakhi Sadan, Okni-2, South Shivpuri, Hazaribagh, Jharkhand – 825301
Phone: 9263107264
Email: support@kineticnutrition.store

2. Acceptance of Terms

By accessing or using this website, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use this website or place an order with us.

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be published on this page.

3. Products

FITCORE NUTRITION offers sports nutrition and fitness-related products, which may include:

  • Whey Protein
  • Mass Gainer
  • Pre-Workout
  • Shakers and other fitness accessories

We make reasonable efforts to display accurate product information, descriptions, images, prices and availability on our website.

However, actual product packaging, colour, design or appearance may vary slightly from the images displayed on the website.

Product packaging may also change from time to time due to manufacturer or packaging updates.

4. Product Information & Usage

Customers are responsible for reading the product label, ingredients, directions and recommended usage before using any product.

Products should always be used according to the instructions provided on the product packaging.

Do not exceed the recommended serving or dosage mentioned on the product label.

If you have any medical condition, allergy, dietary restriction, are taking medication, are pregnant or breastfeeding, or have any concern regarding the use of a nutritional product, we recommend consulting a qualified healthcare professional before use.

FITCORE NUTRITION products are not intended to replace a balanced diet or professional medical advice.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue a product.
  • Change product specifications.
  • Update product information.
  • Cancel an order if the ordered product becomes unavailable.

If an order is cancelled because a product is unavailable after payment has been made, the applicable amount will be refunded to the customer.

6. Pricing

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

FITCORE NUTRITION reserves the right to change product prices at any time without prior notice.

We make reasonable efforts to ensure that prices displayed on the website are accurate. In case of an obvious pricing or technical error, we reserve the right to cancel the affected order.

If payment has already been received for an order cancelled due to such an error, the applicable amount will be refunded.

7. Orders

When you place an order on our website, you agree to provide accurate and complete information, including:

  • Full name
  • Delivery address
  • Mobile number
  • Email address
  • Payment information where applicable

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

Receiving an order confirmation does not guarantee that an order cannot subsequently be cancelled due to circumstances such as product unavailability, payment issues, incorrect information or suspected fraudulent activity.

8. Payment

We may provide multiple payment methods at checkout, including online payment methods and Cash on Delivery, depending on availability.

Online payments may be processed through third-party payment gateways.

FITCORE NUTRITION does not directly store complete debit card, credit card or banking credentials on its website.

Customers are responsible for ensuring that the payment information provided during checkout is accurate.

9. Cash on Delivery

Cash on Delivery may be available for selected orders and delivery locations.

COD availability may depend on factors including:

  • Delivery location
  • Order value
  • Courier availability
  • Product availability
  • Previous order history

FITCORE NUTRITION reserves the right to restrict or disable Cash on Delivery for specific orders or locations.

10. Shipping & Delivery

We aim to process and dispatch confirmed orders within the applicable processing time.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier partner
  • Weather conditions
  • Public holidays
  • Operational delays
  • Unforeseen circumstances

Once an order has been handed over to the courier partner, delivery is subject to the courier company's delivery network and operations.

Estimated delivery timelines are not guaranteed delivery dates.

11. Free Delivery

Free delivery is available on orders above ₹199.

Orders below the applicable threshold may be subject to shipping charges, which will be displayed during checkout where applicable.

If the final order value falls below ₹199 due to cancellation, partial refund or other order adjustments, the free-delivery eligibility may no longer apply.

12. Order Cancellation

Customers may contact us to request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

To request cancellation, contact us as soon as possible at:

Email: support@kineticnutrition.store
Phone: 9263107264

We will try to accommodate cancellation requests where the order has not yet entered the dispatch process.

13. Return Policy

FITCORE NUTRITION currently accepts returns only in cases where the product received is:

  • Duplicate
  • Damaged
  • Defective

Returns are not accepted for reasons such as change of mind, personal preference, incorrect product selection by the customer, or simply not liking the product.

Products must meet the applicable return requirements before a return or replacement can be approved.

14. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be required to provide:

  • Order number
  • Product name
  • Clear photographs of the product
  • Photographs of the packaging
  • Unboxing video, where available
  • Description of the issue

Our team will review the information provided and determine the appropriate resolution.

Depending on the circumstances, the resolution may include replacement or another appropriate solution.

15. Duplicate Products

If you receive a duplicate product due to an error in order fulfilment, please contact us with your order details and supporting photographs/videos.

After verification, FITCORE NUTRITION will determine the appropriate resolution.

16. Return Conditions

For an eligible return:

  • The product should be in the condition required for verification.
  • Original packaging should be retained where possible.
  • The customer should provide the required order details and supporting evidence.
  • The issue must be reported within the applicable return period communicated by FITCORE NUTRITION.

We reserve the right to reject a return request if the issue does not fall within our return policy or sufficient evidence is not provided.

17. Refunds & Replacements

If a return request is approved, the applicable resolution may be a replacement or refund depending on the nature of the issue and availability of the product.

Where a refund is approved, the refund will generally be processed through the applicable payment method or another appropriate method communicated to the customer.

The time taken for the amount to reflect in the customer's account may depend on the payment provider or banking institution.

18. Incorrect Delivery Information

Customers are responsible for providing the correct delivery details at checkout.

FITCORE NUTRITION will not be responsible for delays or failed deliveries resulting from:

  • Incorrect address
  • Incorrect phone number
  • Incomplete address
  • Incorrect PIN code
  • Customer unavailability
  • Failure to accept delivery

If an order is returned because of incorrect information or repeated delivery failure, additional shipping or re-delivery charges may apply where applicable.

19. Promotional Offers

FITCORE NUTRITION may offer discounts, promotional codes or special offers from time to time.

Promotional offers may have specific terms, validity periods or product restrictions.

Unless specifically stated:

  • Offers cannot be combined.
  • Promotional codes may have expiry dates.
  • Some products may be excluded.
  • Offers may be limited to specific customers or orders.

FITCORE NUTRITION reserves the right to modify or discontinue promotional offers without prior notice.

20. Intellectual Property

All content available on the FITCORE NUTRITION website, including but not limited to:

  • FITCORE NUTRITION name
  • Logo
  • Product images
  • Graphics
  • Videos
  • Website design
  • Text
  • Icons
  • Brand materials
  • Layout and visual elements

is owned by or used with permission by FITCORE NUTRITION and may be protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute or commercially use our content without prior written permission.

21. Website Use

You agree not to use this website for any unlawful or unauthorized purpose.

You must not attempt to:

  • Gain unauthorized access to the website.
  • Interfere with website functionality.
  • Introduce malicious software.
  • Copy or misuse website content.
  • Conduct fraudulent transactions.
  • Use the website in a manner that could damage our business or customers.

We reserve the right to restrict access to the website where misuse is suspected.

22. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, analytics providers and other service providers.

Such third parties may have their own terms and privacy policies.

FITCORE NUTRITION is not responsible for the independent policies or practices of third-party service providers.

23. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from technical errors
  • Free from bugs
  • Completely secure
  • Free from temporary downtime

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our control.

24. Limitation of Liability

To the extent permitted by applicable law, FITCORE NUTRITION shall not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by third-party courier services, technical interruptions, incorrect information provided by customers, or improper use of products.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

25. Privacy

Your use of the FITCORE NUTRITION website is also subject to our Privacy Policy.

Our Privacy Policy explains how information provided by customers may be collected, used and protected.

26. Changes to These Terms

FITCORE NUTRITION may update these Terms & Conditions from time to time.

The latest version will always be published on this page.

We recommend checking this page periodically for any changes.

27. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the use of this website or purchase of products shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

28. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products or our policies, please contact us:

FITCORE NUTRITION

Address:
Dev Shakhi Sadan, Okni-2,
South Shivpuri, Hazaribagh,
Jharkhand – 825301

Phone:
9263107264

Email:
support@kineticnutrition.store

Website:
FITCORE NUTRITION